HCIL BBL Speaker Series: Dick Horst
Neither snow nor rain nor heat nor gloom of night, nor difficult to use websites, nor Covid-19 — User Research for the U.S. Postal Service
Dick Horst will provide an overview of his company’s 10 year+ program of user research in support of the Postal Services’ website and web applications.
Dick Horst is an experimental psychologist and human factors engineer with extensive experience in applied behavioral research, systems development, and usability engineering. He founded UserWorks, as Man-Made Systems Corporation in September 1989, and since then has been involved in all aspects of the company’s technical work, business development, and management.